Charged after cancelling Norton (Norton 360 / LifeLock)? How to get your money back
You cancelled Norton (Norton 360 / LifeLock) — and got billed anyway. Here's the step-by-step to dispute the charge and get a refund, and how proof of your cancellation makes it work.
If Norton charged you after you cancelled — or seemingly out of nowhere — it's almost always the automatic renewal. Norton bills the renewal up to a couple of weeks before your term actually ends, so the charge can appear while you still have active protection and think there's nothing to cancel yet.
Why Norton (Norton 360 / LifeLock) charges can show up after you cancel
Norton's auto-renewal is on by default and charges ahead of your renewal date. If you didn't turn off automatic renewal in your Norton account in time, the next year is billed automatically. The upside: Norton offers a 60-day money-back guarantee on annual subscriptions, so with your purchase and cancellation dates you can request a full refund.
Step 1 — Gather your proof
Collect everything that shows you cancelled before the charge: the cancellation confirmation email from Norton (Norton 360 / LifeLock), the date you cancelled, and any screenshots of the cancellation screens. If you used CancelProof, this is already a ready-made refund pack.
Step 2 — Contact Norton (Norton 360 / LifeLock) directly
Reach out to Norton (Norton 360 / LifeLock) support, state that you were charged after cancelling, give your cancellation date, and request a refund. Attach your proof. Many wrongful charges are reversed at this stage.
Step 3 — Dispute with your bank or card issuer
If Norton (Norton 360 / LifeLock) won't resolve it, contact your bank or card issuer and dispute the charge (a "chargeback"). Provide your evidence — the cancellation confirmation and dates. Card networks generally side with a documented cancellation.
Prevent it next time
Set a reminder before each renewal, cancel with time to spare, and document the cancellation as you do it. See how to cancel Norton (Norton 360 / LifeLock) the right way.
Cancelling something? Keep the proof.
CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.
This guide is general information, not legal or financial advice. CancelProof helps you keep records; it does not guarantee a refund or dispute outcome.